.jpg)
ConnectionsPlus Healthcare + Hospice (formerly Rockbridge Area Hospice and Mountain Regional Hospice) has been named a 2023Hospice CAHPS Honors Award recipient by HEALTHCAREfirst, a leading provider of advanced analytics for hospice organizations. This prestigious annual review recognizes agencies that continuously provide a positive patient experience and high-quality care as measured by the patient and caregiver experience. It acknowledges the highest performing agencies by analyzing the performance of the Hospice Consumer Assessment of Healthcare Providers and Systems survey satisfaction measures.
“We began our Annual Hospice Honors Award program more than 10 years ago as a way to highlight those agencies that are truly leading the way in providing and demonstrating quality patient care,” said Ronda Howard, vice president of Revenue Cycle and CAHPS at HEALTHCAREfirst. “We congratulate ConnectionsPlus on their success and are so proud and honored that they have chosen to partner with us in helping drive success for their agency.”
ConnectionsPlus continues to maintain a 5-Star rating by the Centers for Medicare and Medicaid Services, which put them in the top 10 percent of hospices nationwide. The rating is part of CMS’ Hospice Compare program that gathers data to assist families in choosing a hospice program for their loved ones. The data is compiled from family and caregiver surveys measuring care quality. The program measures eight key areas: communication with family, getting timely help, treating patients with respect, emotional and spiritual support, help for pain and symptoms, training family to care of the patient, willingness to recommend, and rating of the Hospice provider.
ConnectionsPlus has continued to invest the time and resources to serve all the people who need them. They hold firm to the concept of neighbors helping neighbors by providing local staff, caregivers, counselors, and volunteers. “We are proud of how our team provides the highest level of compassion, care, and comfort to improve quality of life for everyone we work with,” said Tasha Walsh, CEO of ConnectionsPlus. “We are honored that our efforts are recognized by these awards.”
