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Mountain Gateway Community College is introducing two comprehensive courses designed for individuals seeking to kick start their journey in a dynamic career in Information Technology (IT): “Help Desk Support Skills” and “User Support/Help Desk Principles,” both led by instructor James Mathias. Both courses are crafted to equip aspiring professionals with the foundational knowledge and skills essential for entry-level positions in the IT industry.
“Help Desk Support Skills: Empowering Entry-Level IT Enthusiasts” places a strong emphasis on customer support techniques necessary for analyzing and coordinating software and hardware solutions to meet end-user needs. Participants will dive into evaluation and communication techniques critical for providing help desk support, enabling the transfer of knowledge and implementation of solutions.
In “User Support/Help Desk Principles: Building the Foundation for Success,” students will be introduced to a spectrum of tools and techniques employed in providing user support in help desk operations, this course covers fundamental concepts essential for a successful career in IT support. Encompassing customer service skills, troubleshooting methodologies, effective communication, writing for end-users, help desk operations, needs analysis, software support, and facilities management, this course provides a comprehensive understanding of end-user support.
“The essence of these courses lies in offering a solid foundation for individuals venturing into the IT domain,” explained Mathias, a seasoned professional in the field. “We aim to equip aspiring professionals with the necessary skills and knowledge crucial for success in entry-level IT positions.”
Both 8-week courses will be conducted entirely online, providing participants with the flexibility to engage in learning from the comfort of their own space. The consecutive 8-week sessions ensure a structured and focused approach to mastering these essential entry-level IT skills. Both 3-credit courses are part of a Career Studies Certificate in IT Technical Support For more information on the Information Systems Technology program, career studies certificates or IT courses offered, call Program Head Tamra Lipscomb at (540) 8632896 or send email to [email protected] For more information or to register, contact MGCC Student Services at (540) 863-2820.
